ProblemShared - MacOS Out Of Box Experience #

Welcome to ProblemShared! We are really excited to have you on board.

Your laptop has been shipped directly from Apple and should arrive in a few days, or it might have arrived already.

Security is a top priority for us, so this guide will assist you in the setup process as it may differ slightly from your typical MacOS and Setup Assistant experience.

We believe in cultivating a culture of Honest Security (https://honest.security/) by only obtaining necessary information from our colleagues' devices.  This includes performance metrics, software and hardware inventory, log in details, policy compliance, and tampering. We are committed to not engaging in invasive practices such as actively collecting device location (account log in activity and location is captured for security and risk control purposes), browser history (besides automated security alerts), files, sound, camera, keystrokes, etc.  If a need for your device's current location arises for a specific reason, we will request your permission, and you will be alerted.

Here are some important points to keep in mind:

• Your MacBook is managed by Teledocotor (ProblemShared), and enrollment is mandatory during setup.
• Your iCloud account should use your ProblemShared email, and it will be automatically managed by us. Although we can’t control the contents of it, it shouldn’t be used on personal devices.
• You’ll be asked to log in using your Microsoft 365 account during the setup. The account details should have been sent separately.

• MacOS is connected to our MDM, and the new SSO Platform using your Microsoft 365 account, secured by the secure enclave, will provide a seamless experience with Microsoft applications, leveraging TouchID.

• MacOS has several restrictions applied, some are:

  • iCloud files are disabled
  • Lock Screen time is mandatory
  • FileVault is enabled during the Setup Assistant
  • Administrative rights are granted by request and time-limited to the request
  • TimeMachine is disabled
  • Other security-hardening profiles

• After the setup, some mandatory applications will be installed:

  • Office 365 Suite, including Teams
  • Slack
  • Kolide
  • Microsoft Defender
  • AdminByRequest
  • 1Password